I am writing to share our recent experiences while my husband was a patient at Moravian Manor Communities. Hank was transferred to MMC from Penn Medicine in Philadelphia; he is currently on the liver transplant list. Life in the last two months have been nothing short of a hurricane, tornado or at minimal a whirlwind. His first liver offer call came January 27. Unfortunately, only to be not the right liver. Within the following four weeks, we received three additional calls of a liver offer. All to end with “not the right liver.”
While hospitalized at Penn Medicine, the social worker provided me with a list of skilled nursing rehabilitation centers near Lititz. Hank’s doctors at Penn had determined he would need further care upon discharge from Penn.
Having no knowledge personally regarding such facilities, I took the decision to God and asked for assistance with selecting the right facility for my husband. My prayers were quickly answered with the choice being Moravian Manor Communities. Our social worker quickly reached out to Marci Hoover in admissions. With a few conversations between them, the social worker notified us that MMC could accept Hank and that Marci was extremely knowledgeable and very accommodating. I found that to be the same in my encounters with her.
Upon arrival via EMS Transport from Penn, we were greeted by your receptionist staff (Kelly & Maryann) and very quickly Virginia Boyle appeared, took charge, facilitated Hank’s transfer into Moravian Manor Communities(efficiently and smoothly) while spending time with me calming my fears and assuring me Hank was in good hands, and more importantly excellent care. I immediately felt at ease.
Professionalism. Compassion, care, concern, warmth and friendly manners came at me from everyone. I knew I had selected the right place for Hank.
The nursing staff all went above and beyond in his care. The Therapy Dept eased him into the necessary movements to help him regain his strength (very important for transplant surgery). His personal care, medications, medical needs, nutrition, well-being all were addressed timely and always professionally. I was able to fall asleep in my bed with overall peace of mind.
So after briefly getting a little respite and knowing Hank was in good hands, we received another call for another liver offer. I quickly reached out to your staff as to what was happening and would someone go to Hank’s room, wake him and stay with him while we (Penn Transplant Coordinator) talked to him about the specifics of this offer (offer #4). All A-OK there. Our coordinator at Penn said let’s get you here. Moravian Manor staff kicked into super high gear beyond our expectations. Virginia Boyle on the case, nursing staff Joy and Tiffany taking full charge of being with Hank non-stop, getting him awake, dressed and ready. All the while most of the world was sleeping. Hank and I were beyond grateful for the prayers showered over him during this time. I arrived at Moravian Manor to be greeted by Gary in security, who took my luggage and escorted me into the lobby. Tiffany brough Hank down and we awaited transport.
Parting MMC with EMS transport we were again prayed over from your folks. This was so comforting. Unfortunately, after arriving at Penn and all pre-surgical testing completed, we got the call that the liver was not the right liver. Emotional roller coaster drop #4.
Hank returned to MMC and surrounded by caring, compassionate, warm, friendly staff welcoming him back. They spent time with him to let him express his feelings of yet another disappointment of yet another liver offer fallen through. I cannot tell you how much this helped his emotional state of mind. Everyone went far above and beyond basic care to ease him back in routine. He finished the week with your center through good nursing care, wonderful accommodations, excellent PT, social work intervention, nutrition and even housekeeping – he comments often of such a terrific group of folds.
So now he is home, thanks to a thorough group assessment. I picked him up with the numerous offers of “post-transplant” if he needs further care…MMC welcomes him back.
I need you to know the exceedingly superb care and attention bestowed upon us in Hank’s care. I am most assured that God led me to decide up Moravian Manor for his care. Jesus touched us more than once during his stay. The folks at Penn Medicine are also impressed. Having two lengthy phone calls with Dr. Howse was also informative, comforting, reassuring and welcomed…the perfect physician to enhance your care.”
With heartfelt gratitude, blessings and grace,
~ Sharron and Hank