Terry Wilson, Excellence in Customer Care

Terry Wilson, Excellence in Customer Care

Terry Wilson, Dining Services “Our family held two gatherings, Christmas and Easter, in the Garden Court dining room. Chef Terry Wilson was our main contact for both of events. He went above and beyond to plan, prepare, and cook these special meals … paying close...

Curlee Chavis, Excellence in Customer Care

Curlee Chavis, Excellence in Customer Care

Curlee Chavis, Dining Services “Curlee truly exemplifies what it means to put others first and go the extra mile. One occasion specifically stands out when I had a customer with a severe fish allergy and had concerns about cross-contamination. When I shared this...

Poems and Harps for the Soul

Poems and Harps for the Soul

Longest Day 2024 Special Program  Friday, June 21 at 2 pm    Recognizing the Longest Day 2024, “Poems and Harps for the Soul” will be performed by Audrey Kuhn, a Lancaster County poet, at MMC (300 W. Lemon Street, Lititz) in Steinman Hall on Friday, June 21 at 2...

Bonnie Larzelere, Excellence in Customer Care

Bonnie Larzelere, Excellence in Customer Care

Bonnie Larzelere, Social Services “Bonnie exemplifies what every family member hopes and needs in a social worker,” shared a resident’s family member. “When our mother was placed in a unit that we did not choose, Bonnie was the calm voice and the steady ‘rudder’...

Jessica Reinhart, Excellence in Customer Care

Jessica Reinhart, Excellence in Customer Care

Jessica Reinhart, Nursing “I’ve received countless compliments from family members and staff about Jessica’s kindness, communication skills, and dedication to the residents and family members in our Herrnhut community,” shared Bonnie Larzelere, Assistant Director of...

Marian Fertenbaugh, Excellence in Customer Care

Marian Fertenbaugh, Excellence in Customer Care

Marian Fertenbaugh, Transportation “Whether it be with her coworkers or MMC residents, Marian always puts others first and embodies person centered care. She is eager to help and is a shining example of a team player. Marian does all she can to accommodate the...

Terry Eshelman, Excellence in Customer Care

Terry Eshelman, Excellence in Customer Care

Terry Eshelman, Dining Services “The other day, I worked as a CNA in the Health Center from 7 – 11 am. I was not familiar with the daily routine and fell a bit behind in my duties. Terry Eshelman was there to save the day! She pitched in to help with meal tickets,...

Joni Cromer, Excellence in Customer Care

Joni Cromer, Excellence in Customer Care

Joni Cromer, Dining Services When we think of great customer service and team spirit, we think of Joni Cromer. Joni leads by example and has a “people first” attitude.  Joni is always there to pick up and fill in when needed so customers continue to receive great...