Jess Armer, Excellence in Customer Care

Jess Armer, Excellence in Customer Care

Jess Armer, Nursing (CNA) Jess is our first Excellence in Customer Care recipient to receive two nominations! “Throughout my time as a team member of Moravian Manor Communities, I have witnessed on numerous occasions Jess caring for the residents in a way that I think...

ProtectingYourself from Scams & Fraud

ProtectingYourself from Scams & Fraud

Trending Scams and How to Avoid Them Grandparent Scam  Scammers call and pretend to be a grandchild. When you answer, they will say something like “Hi grandma, do you know who this is?” If you go along with it, the fake grandchild will ask for money for overdue rent,...

Nicole Rote, Excellence in Customer Care

Nicole Rote, Excellence in Customer Care

Nicole Rote, Dining Services Nicole exemplifies two of our core values…People First and Communication. She treats everyone—whether resident, visitor, or staff—with dignity and respect. She recently interacted with a resident who arrived too late for a birthday party....

George Kalajorgadis, Excellence in Customer Care

George Kalajorgadis, Excellence in Customer Care

George Kalajorgadis, Nursing “One evening I was called to change out a bed and mattress on the Health Center unit.  George Kalajorgadis, CNA, happened to be working in the same area and without hesitation he immediately started to help me exchange the old bed and...

Terry Wilson, Excellence in Customer Care

Terry Wilson, Excellence in Customer Care

Terry Wilson, Dining Services “Our family held two gatherings, Christmas and Easter, in the Garden Court dining room. Chef Terry Wilson was our main contact for both of events. He went above and beyond to plan, prepare, and cook these special meals … paying close...

Curlee Chavis, Excellence in Customer Care

Curlee Chavis, Excellence in Customer Care

Curlee Chavis, Dining Services “Curlee truly exemplifies what it means to put others first and go the extra mile. One occasion specifically stands out when I had a customer with a severe fish allergy and had concerns about cross-contamination. When I shared this...

Poems and Harps for the Soul

Poems and Harps for the Soul

Longest Day 2024 Special Program  Friday, June 21 at 2 pm    Recognizing the Longest Day 2024, “Poems and Harps for the Soul” will be performed by Audrey Kuhn, a Lancaster County poet, at MMC (300 W. Lemon Street, Lititz) in Steinman Hall on Friday, June 21 at 2...

Bonnie Larzelere, Excellence in Customer Care

Bonnie Larzelere, Excellence in Customer Care

Bonnie Larzelere, Social Services “Bonnie exemplifies what every family member hopes and needs in a social worker,” shared a resident’s family member. “When our mother was placed in a unit that we did not choose, Bonnie was the calm voice and the steady ‘rudder’...

Jessica Reinhart, Excellence in Customer Care

Jessica Reinhart, Excellence in Customer Care

Jessica Reinhart, Nursing “I’ve received countless compliments from family members and staff about Jessica’s kindness, communication skills, and dedication to the residents and family members in our Herrnhut community,” shared Bonnie Larzelere, Assistant Director of...