Jess Armer, Nursing (CNA) Jess is our first Excellence in Customer Care recipient to receive two nominations! “Throughout my time as a team member of Moravian Manor Communities, I have witnessed on numerous occasions Jess caring for the residents in a way that I think...
Nicole Rote, Excellence in Customer Care
Nicole Rote, Dining Services Nicole exemplifies two of our core values…People First and Communication. She treats everyone—whether resident, visitor, or staff—with dignity and respect. She recently interacted with a resident who arrived too late for a birthday party....
George Kalajorgadis, Excellence in Customer Care
George Kalajorgadis, Nursing “One evening I was called to change out a bed and mattress on the Health Center unit. George Kalajorgadis, CNA, happened to be working in the same area and without hesitation he immediately started to help me exchange the old bed and...
Terry Wilson, Excellence in Customer Care
Terry Wilson, Dining Services “Our family held two gatherings, Christmas and Easter, in the Garden Court dining room. Chef Terry Wilson was our main contact for both of events. He went above and beyond to plan, prepare, and cook these special meals … paying close...
Curlee Chavis, Excellence in Customer Care
Curlee Chavis, Dining Services “Curlee truly exemplifies what it means to put others first and go the extra mile. One occasion specifically stands out when I had a customer with a severe fish allergy and had concerns about cross-contamination. When I shared this...
Bonnie Larzelere, Excellence in Customer Care
Bonnie Larzelere, Social Services “Bonnie exemplifies what every family member hopes and needs in a social worker,” shared a resident’s family member. “When our mother was placed in a unit that we did not choose, Bonnie was the calm voice and the steady ‘rudder’...
Jessica Reinhart, Excellence in Customer Care
Jessica Reinhart, Nursing “I’ve received countless compliments from family members and staff about Jessica’s kindness, communication skills, and dedication to the residents and family members in our Herrnhut community,” shared Bonnie Larzelere, Assistant Director of...
Jon Yoder & Yvonne Blough, Excellence in Customer Care
Jon Yoder and Yvonne Blough, Nursing "I decided to nominate Jon and Yvonne as a team! Both of these aides work hard and never complain. They are so incredibly pleasant to work with...so much so that residents ask for them by name. I appreciate their hard work and...
Marian Fertenbaugh, Excellence in Customer Care
Marian Fertenbaugh, Transportation “Whether it be with her coworkers or MMC residents, Marian always puts others first and embodies person centered care. She is eager to help and is a shining example of a team player. Marian does all she can to accommodate the...
Terry Eshelman, Excellence in Customer Care
Terry Eshelman, Dining Services “The other day, I worked as a CNA in the Health Center from 7 – 11 am. I was not familiar with the daily routine and fell a bit behind in my duties. Terry Eshelman was there to save the day! She pitched in to help with meal tickets,...