Jess Armer, Nursing (CNA)
Jess is our first Excellence in Customer Care recipient to receive two nominations!
“Throughout my time as a team member of Moravian Manor Communities, I have witnessed on numerous occasions Jess caring for the residents in a way that I think stands outside of her normal duties as a CNA. The way in which she interacts with residents and offers them comfort when it is most needed, I feel should be recognized. As we know, with the varying stages of dementia and Alzheimer’s that many of our residents suffer, there are moments of anxiousness and confusion. Jess has a wonderful ability to redirect in those moments, calming the residents and allowing them to go about the day in a more peaceful manner.”
~ Timothy Naisby, Chaplain
“Jess is an excellent CNA! She is very thoughtful and thorough with her work, and family members of the residents she cares for praise her. She is also ready to assist with any resident whether they are on her assignment or not. Jess’s care and concern for her co-workers and residents is very evident. She is a pleasure to work with.”
~ Bonnie Larzelere, Social Services
Thank you, Jess, for being a part of the team and helping to make MMC a great place to live and work.
About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.