Jill Wanga – Excellence in Customer Care

Mar 9, 2022 | Excellence in Care

Jill Wanga, Certified Dementia Practitioner
Activities Staff

As a Certified Dementia Practitioner, when working in the Herrnhut Community, Jill uses her training and years of experience to engage residents, who are no longer communicative, in a meaningful way. Jill has won the trust of many residents including those who tend to be more introverted than others.

One of Jill’s strengths is her ability to share in quality one-to-one visits with residents regardless of their cognitive status. She also strives to come up with new and interesting programming that meets the needs of residents. Some examples of her programs to engage residents include her “Prayer and Share” group, which is meant to complement MMC’s current spiritual offerings through discussing scripture, giving residents an opportunity to talk about struggles they might be having and using the support of those in the group through prayer. Another example is her “Neighbor-to-Neighbor” visits, where she asks one of the residents to pass out puzzles or food door-to-door. This allows residents to make connections with their neighbors on the floor and has led to residents doing room visits on their own to chat and say hello.

Thank you, Jill, for your dedication to Excellence in Customer Care!

About the Excellence in Customer Care Recognition Program:

Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.