Kelly Clugston, Excellence in Customer Care
Kelly Clugston, Reception/Admin
“Kelly takes to heart MMC’s Core Values by putting People First and providing exceptional service and dedication to MMC visitors, residents, and team members. As the first face people see when they walk through the doors, she goes above and beyond to make everyone feel welcomed and supported. Kelly takes the time to learn residents’ names, preferences, and needs, providing individualized attention that brightens their day and strengthens our community. Her presence at the front desk is a source of comfort and reliability. Residents know they can count on her for accurate information, a listening ear, and a warm smile. In addition to her regular duties, Kelly seamlessly supports fellow team members with various projects. Her willingness to jump in and assist demonstrates her team spirit.”
~Nominated by Lydia Wise, Director of Human Resources
About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.
MMC Off the Clock – Kate Souder, Sales & Marketing
Josh Hoyer, Excellence in Customer Care
Josh Hoyer, Dining Services
As a fellow co-worker, Judy Vasko enjoys working with Josh and notes, “He is attentive and kind to all the residents. He is very patient and takes pride in the service he provides.” Josh’s supervisor supports this nomination and reiterates how all the residents really enjoy Josh’s bright personality and appreciate all that he does for them.
Thank you, Josh, for being a part of the team and helping to make MMC a great place to live and work.
About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.
Throwback Thursday – Team Member Picnics
Celebrating MMC’s 50th anniversary year, it’s been fun digging into the photo archives and having Throwback Thursdays. MMC has had some legendary team member picnics in the past with sunshine, laughter, and enough food to sink a ship! Speaking of ships, who could forget the legendary boat races in Lititz Springs Park? Our brave competitors and their questionable ‘seaworthy’ creations had us all on the edge of our seats… or should I say, the edge of the stream! Let’s just say some boats floated like dreams, while others sank like… well, you get the idea! Enjoy the blast from the past, and here’s to many more memories yet to be made at our team picnics.
