Bill Brightman, Excellence in Customer Care
Bill Brightman, IT
“When MMC recently upgraded to new timeclocks, there were some communication challenges between Maintenance and IT. Bill willingly stepped in to bridge the gap. From the outset, he treated every maintenance team member with courtesy and respect – listening patiently to our concerns, answering every question, and making us true partners in the process. As a result, the installation proceeded smoothly, on schedule, and without any unplanned downtime.”
“Because of Bill’s dedication, what could have been a frustrating, drawn-out process instead became a seamless, confidence-building experience for everyone involved. His ability to combine technical expertise with patience and understanding has strengthened interdepartmental relationships, boosted morale, and set a new standard for customer service across our organization.”
Nominated by Eric Billings, Maintenance
About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.
