Johanna Torres-Maldenado, Nursing (Med-Tech for Personal Care)

“Johanna is an excellent caregiver. She goes above and beyond every day she comes to work. Recently, she provided a true “spa experience” for a MMC resident. This resident loved being pampered and spoke about the experience (multiple times) the next day when her family came to visit. All of the staff that work with Johanna can count on her to not only complete her job during her shift, but often offer better ways to accomplish each task. She is a true asset to MMC and our Personal Care household.”

Nominated by Karen Anderson, Clinical Coordinator

About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.

Jillian Clarke, Social Services

“Jillian played a big part in finding a facility for a resident to transition to and saved this resident about $10,00/month. She is a great Director and very helpful with hard conversations. She is always willing to help out … she is the real deal!”

Nominated by Joylinn Yost, team member

About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.