The Woman, the Myth, the Legend … Patti Shelley

The Woman, the Myth, the Legend …
Patti Shelley

For more than four decades, Patti Shelley has walked the halls of Moravian Manor Communities with a keen attention to detail, making sure everything was in tip-top condition. While her role has changed over her 46 years of service, her dedication to MMC has been unwavering.

One of six children, Patti grew up a Lititz girl in a tight-knit family. She attended Warwick High School and was involved in various activities such as cheerleading. Perhaps that’s why she is so team oriented! Soon after graduation, she followed in her mother’s footsteps and found her way to Moravian Manor Communities.  

Patti’s mother worked as a second shift RN at the time, and that’s what motivated Patti to seek employment here. Hired as a Housekeeping Aide in June 1976, Patti quickly learned the ins and outs of environmental services and proved herself to be a hardworking employee with a positive, can-do attitude. By January 1977, she was promoted to Housekeeping Assistant Supervisor. 

As a new mother in 1982, Patti reduced her hours to part-time to care for her son Ben. Five years later in 1987, she welcomed her second child, Lucy, and in June that year, assumed the full-time position of Housekeeping and Laundry Director.

Patti’s 46-year career, the longest in MMC history, encompassed many roles and titles including Director of Accommodations, the current title from which she is retiring. She has truly made MMC a better place for residents and team members. In typical Patti fashion, she delayed her retirement date in 2023 so she could help organize a major flooring replacement job in the Herrnhut Community. Over the years, Patti has proven herself to be the master of organizing the team to systematically move groups of residents with as little disruption as possible. Under Patti’s direction, over 20 residents (and their possessions) were moved in less than half a day. The entire move went like clockwork.  

“I have worked for and with Patti for 35 years. Patti has always been a huge inspiration to me. She’s been very thoughtful, loyal, and helpful in so many ways throughout the years. Patti will most definitely be missed by residents, family members, and staff. Best wishes to Patti as she enters this new chapter in her life!”

~Kelly Clugston

It would be impossible to give an account of every memorable and impactful moment of Patti’s work journey. Honestly, it’s not the high standards that she held us to, her “get-err-done attitude,” or even her performance in countless Christmas pageants and the historic MMC Follies (a program put on by staff for the resident’s enjoyment) for which she will be most remembered upon her retirement on June 1, 2023.  More likely, it will be her big heart, caring attitude, and humility. She established strong bonds with residents and earned the respect of numerous staff and co-workers. 

“It’s been a pleasure working with Patti through the years. She has always been there when the Laundry Department needed a helping hand. She always reminded us to work as a team, to have fun rather than have a stressful day. Patti will be missed. I wish her an enjoyable and happy retirement”

~Lena Gengana

There is a well-known quote that says, “Humility is not thinking less of yourself, it’s thinking of yourself less.” Patti Shelley embodies that quote, always putting the needs of others before her own, and never asking anyone to do something she wouldn’t do herself. 

Thank you Patti, for sharing your time and talent with MMC for over 46 years! You will be missed more than you know.   

“Patti is a great lady. She will go above and beyond for her employees. She has compassion, but is firm to make sure the building is cared for to the best of our ability.”

~Tina Snyder & Idella Finefrock

Patti’s 46 Years of Service

1976 Housekeeping Aide

1977 Housekeeping Assistant Supervisor

1987 Housekeeping and Laundry Director 

1994 Assistant Director Housekeeping and Laundry Services 

1996 Housekeeping Supervisor

2004 Accommodations Director 

“Patti was always willing to help others when they needed it. She has done a great job over the years at MMC. I’m going to miss working with her.”

~Bonnie Supplee

Patti’s Employment History

Patti was hired as a Housekeeping Aide on 6/22/1976. This was right after Patti graduated Warwick High School. At the time, Patti’s mother was working as a second shift RN at the Manor, and that’s what motivated Patti to apply for a position in Housekeeping or Dining Services. Patti’s family lived in Sutter Village on West Sixth Street, so the Manor was right down the street from her home. 

Patti went on to become the Housekeeping Assistant Supervisor in January 1977. When Patti had her son Ben in 1982 she went part-time. In June 1987, Patti became the full-time Housekeeping and Laundry Director. This is the same year Patti welcomed her daughter Lucy. In January 1994 Patti became the Assistant Director Housekeeping and Laundry Services. Another title change occurred in February of 1996 when Patti became Housekeeping Supervisor. Patti’s final title change occurred in April 2004. This is when Patti earned her current title of Accommodations Director.  

Patti’s 46 year career at Moravian Manor Communities will end with her retirement on June 1, 2023. 

Kate Souder – Excellence in Customer Care

Kate Souder – Excellence in Customer Care

Kate Souder, Sales & Marketing

“I am consistently amazed by Kate’s work ethic and boundless energy. Her caring attitude toward prospective residents, current residents, and staff is admirable. Going above and beyond is the norm for Kate. From making ‘house calls’ to clients who are homebound to baking treats as a ‘thank you’ for co-workers who go out of their way to assist her…she is the quintessential employee!”

– Nicky Michael, Corporate Director, Sales & Marketing

Kate truly exemplifies MMC’s core values (People First, Accountability, Communication, and Transformation). Her commitment to every task and attention to detail is commendable and appreciated.  

Thank you, Kate, we are grateful for all that you do for Moravian Manor Communities and your dedication to Excellence in Customer Care! We appreciate you! 

About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.

Corey Trupe – Excellence in Customer Care

Corey Trupe – Excellence in Customer Care

Corey Trupe, Maintenance 

A couple weeks ago, during a “water emergency” at the Woods apartments, Bill Zimnoch, Director of Dining Services, observed Corey Trupe respond to the incident with calmness and clarity. “He assessed the situation, made all the necessary calls, and directed the fire department to the affected areas. I watched him as he met his supervisor and team members upon their arrival, gave them the status of the situation, and shared other important information.”  

Lititz Fire Chief, Mike Smith, stated “the situation would have been far worse had it not been for the quick response of the MMC staff.” 

Thank you, Corey, for your professionalism during a very intense moment and your dedication to Excellence in Customer Care! We appreciate you! 

About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.

The Performing Arts Knows No Age

The Performing Arts Knows No Age

Photo: SageBrush, a six-member acoustic group from MMC, performing traditional and familiar African American spirituals and protest songs from the civil rights movement in honor of Black History Month.

Whether through theatrical or musical expression, residents of Moravian Manor Communities (MMC) are rediscovering their inner artist through the Exploring the Performing Arts program (EPA) with a mission to have FUN, to LEARN, and to INSPIRE.

Mark Hirschman, resident and active member of the EPA program said, “We believe that the arts are one of the keys to aging with dignity, grace, and humor. The EPA program is built upon a quote by Shania Twain that ‘Art is a platform where self-expression should not be limited.’ I’m here to inspire. There is no age limit to that.”

This group of spirited residents is currently collaborating on several projects with the local community. Most recently is the intergenerational partnership with Linden Hall School for Girls through which several of their students and a local home-school student have joined playing with MMC’s SAGE (Senior Arts Group Ensemble) Orchestra. This orchestra is conducted by community volunteers, including a former Manheim School District music director. Other musical groups within Moravian Manor Communities include the Muggers (Ukulele), SageBrush (acoustic sextet), and a developing chorus.

Moravian Manor Communities drama group, Fireside Theatre, engages in play reading and live shows. They recently conducted two performances of a play written by a MMC resident. Other members of the Fireside Theatre meet to discuss movies, write and discuss poetry, and write their own life stories for the benefit of their families. A “Coffee House” is planned for this coming year and will feature an eclectic mix of music, poetry, and story-telling.

Whether you are a beginner or seasoned performer, retiree or student or somewhere in between, MMC’s Exploring the Performing Arts group is looking for new members and collaborating community partners of all levels. For more information, please contact Jennifer Shutt by emailing jennifers@moravianmanor.org.

Building Bonds at Camp Susquehanna

Building Bonds at Camp Susquehanna

Photo: (l to r) Kristina Garman and Emily Principe

If you’ve never heard of Camp Susquehanna, you’re not alone. I recently learned about the 5-day, sleep-away camp for burn survivors from two of my MMC co-workers.

Meet Emily Principe, LPN and Kristina Garman, CNA/Central Supply Clerk. These two inspiring ladies found their calling when they chose to spend a week of their summer vacation at this very special camp for kids. The Burn Prevention Network offers a unique camp experience for children ages 7-17 who have had a burn injury, providing them with the opportunity to have fun, learn life skills, and meet other burn survivors. 

I sat down with Emily and Kristina one afternoon and listened as they recalled their transformative and humbling week with the kids. They thought they were volunteering to help change the lives of others … to give them hope and happiness. Much to their surprise, it was they who were changed for life and for the better. 

Here are some highlights from those conversations …

“Emily, how did you learn about Camp Susquehanna?”

“My dad’s best friend, Mike, started raising money for Camp Susquehanna after losing a friend and co-worker in an explosion years ago. When Mike and my dad met, they continued to raise money by starting an all-day golf tournament followed by a bonfire the following evening. In total, our family and friends raised $278,000!” 

Emily’s sister started volunteering at Camp Susquehanna about 15 years ago. Emily finally decided to volunteer as a camp counselor, after her sister begged her for years. Emily continued to volunteer and was always trying to recruit new volunteers, just ask Kristina Garman, Emily’s newest recruit.

“Kristina, what inspired you to want to volunteer?”

“After hearing Emily’s experience from her first year of volunteering, I knew I wanted to go as soon as the camp re-opened in-person. Camp was provided virtually for two years due to COVID.”

“What was your role at Camp and how long were you there?” 

Emily: “I had the pleasure of being part of the “Fun Squad” for five days. Our job was to help set up for all the events such as the glow party, a fancy dinner, and elective activities for the kids.” 

Kristina: “I was at camp for four days and served as a camp counselor for the girls ages 10-13. Normally, camp is five days long for the kids but it was shortened due to lack of volunteers this year due to COVID.”

“How did your involvement change you or change your outlook on life? What do you believe was the impact you had on others?

Kristina: Camp has completely impacted my life in the best way possible. I feel like it has opened my eyes to so much around me. There’s the saying “don’t sweat the small stuff” and this resonates so much after being at camp. Some of the things in life that I have worried about or been frustrated about are truly insignificant, and I am trying to focus on the more positive aspects of life. I feel like just volunteering at Camp Susquehanna made a difference in the lives of the campers. Without volunteers, they wouldn’t be able to have this life changing experience. Whether people volunteer their time or donate money, they are helping to make a positive impact in a child’s life: a child that may not have a family to go home to, a child that has suffered from abuse, or even a child who just needs to know that they’re not alone.

“What was the most significant moment during your week at Camp Susquehanna?”

Emily: “There are so many stories about children who are embarrassed by their scars, or worried about what other people will think and talk about. It is truly amazing how after five short days, you can literally see a child completely transform right in front of your eyes. Two examples I have – one little girl was burned on the back of her neck and was scared to show her scars. Her first year at camp, one of the counselors pulled her hair into a ponytail because she was so hot and sweaty. When she went home, her mom was so shocked because she had never seen her little girl have the confidence to pull her hair off of her neck. The other example is a child who was recently burned so severely, he lost both of his arms and his right leg. He had prosthetics that he refused to use. There happened to be a male counselor, who has a YouTube channel called the “No-Handed Bandit.” He also has bilateral hand amputations and uses his prosthetics. This counselor gave this boy tips and tricks on how to benefit from using his new “hands” and next thing you know, this boy was rolling out dough in cooking class, making Boba tea and attempting to climb the high ropes course. It was truly a blessing that this counselor happened to be a part of camp this year.”

“What impact has your camp experience had on your relationships at work?”

Emily: “This kind of experience makes you learn not to sweat the small stuff and appreciate everything you have. Life is too short to be anxious, overwhelmed or angry. You learn to work together and help each other out a lot more. Teamwork is so important and everyone’s role is equally important as the other when it comes to getting the job done.” 

Kristina: “As far as my relationship with Emily goes, we have always gotten along very well in and out of work. We worked together on the same unit, but through various schedule changes and during the course of COVID, our schedules were not aligned for the longest time. When Emily returned to day shift and we eventually went to Camp Susquehanna together, I feel it has strengthened our friendship in so many ways. While we didn’t spend a lot of time together at camp, it was the shared experience that created a special bond. I’ll forever be grateful to Emily for asking me to be a part of the Camp Susquehanna family. It’s changed my life in the best way possible.”  

What do you want others to know about your experience? 

Kristina: “At camp, I was taught so many things from team building exercises, to ways to help children cope with their feelings and even how to fish! I did so many things that would be normally out of my comfort zone just to make the kids laugh or smile, and it didn’t faze me one bit. There’s a point when you realize that doing things that make you uncomfortable help you to grow as a person.” 

Emily: “I’m a full-time nurse at MMC and I love my job! This experience has taught me to be more patient and put so much more love and compassion into my job. Camp has affected all aspects of my life. I appreciate the good, and don’t worry about the bad. Life is too short to be anything but happy and I will try to spread happiness wherever I go. You never know how a simple smile can change someone’s day.” 

If you’re looking for a life-changing experience and are interested in learning more about the volunteer opportunities at Camp Susquehanna, please visit www.burnprevention.org/camp-susquehanna/