George Kalajorgadis, Excellence in Customer Care

George Kalajorgadis, Excellence in Customer Care

George Kalajorgadis, Nursing

“One evening I was called to change out a bed and mattress on the Health Center unit.  George Kalajorgadis, CNA, happened to be working in the same area and without hesitation he immediately started to help me exchange the old bed and mattress with the new.

I truly appreciated George’s unsolicited help as well as his smile, patience, and demeanor as he assisted me with my work. He stepped out of his way and went above and beyond to help a fellow co-worker. What a great example of “People First,” one of MMC’s core values.”

~ Nominated by Corey Trupe, Maintenance

Thank you, George, for being a part of the team and helping to make MMC a great place to live and work.  

 About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.

Terry Wilson, Excellence in Customer Care

Terry Wilson, Excellence in Customer Care

Terry Wilson, Dining Services

“Our family held two gatherings, Christmas and Easter, in the Garden Court dining room. Chef Terry Wilson was our main contact for both of events. He went above and beyond to plan, prepare, and cook these special meals … paying close attention to food preferences (gluten free and vegetarian). The food was delicious and the presentation was memorable! Terry’s hard work, kindness, and professionalism did not go unnoticed. We also want to extend our thanks to the wait staff for their attentiveness too. For my family, food, emotions, stories, music, young children, and memories are inextricably intertwined.  Thank you, Chef Terry, for your presence in our lives.”

~ Nominated by MMC Residents Tom and Barbara Beebe

Thank you, Terry, for being a part of the team and helping to make MMC a great place to live and work.  

About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.

Curlee Chavis, Excellence in Customer Care

Curlee Chavis, Excellence in Customer Care

Curlee Chavis, Dining Services

“Curlee truly exemplifies what it means to put others first and go the extra mile. One occasion specifically stands out when I had a customer with a severe fish allergy and had concerns about cross-contamination. When I shared this information with Curlee, he made sure the customer’s burger was cooked separately to avoid any contamination, and retrieved a clean spatula just for that customer. It’s this level of dedication and attention to detail that sets him apart.”

“Curlee is deserving of this award because of his unwavering, positive attitude. No matter the situation, he always maintains a kind and professional demeanor. If something goes wrong in the kitchen, Curlee’s response is always, “We can fix that, sorry about that!” This reassurance and willingness to take responsibility is truly admirable. He understands the importance of customer satisfaction and is willing to do whatever it takes to make things right.”

“Curlee’s ability to remain calm and composed during hectic lunch rushes is also commendable. He consistently checks-in with his colleagues to ensure that guests are happy and that everything is running smoothly. This shows his commitment to teamwork and his genuine concern for the overall guest experience. Curlee never panics and his positive energy is contagious, creating a harmonious work environment.”

~ Nominated by Joni Cromer, Dining Services

Thank you, Curlee, for being a part of the team and helping to make MMC a great place to live and work.   

About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.

Poems and Harps for the Soul

Poems and Harps for the Soul

Longest Day 2024 Special Program 

Friday, June 21 at 2 pm 

 

Recognizing the Longest Day 2024, “Poems and Harps for the Soul” will be performed by Audrey Kuhn, a Lancaster County poet, at MMC (300 W. Lemon Street, Lititz) in Steinman Hall on Friday, June 21 at 2 pm.

The Longest Day is observed on the summer solstice – the day with the most light – to represent shedding light in the fight against the darkness of Alzheimer’s disease.  

Audrey’s original poetry will be complemented by the voices and harps of Cass Jendzurski, harpist and professional certified health care musician, and student and friend Pam Currie.

This program is a journey into Alzheimer’s disease, faith, and grief. Audrey began writing poetry while supporting her beloved husband, the late Bob “Mike” Kuhn, who struggled with Alzheimer’s disease for 12 years until his death in early 2022.   

The program is free and open to the public. Seating is limited.

Learn more about the Alzheimer’s Association’s Longest Day.  

 

Bonnie Larzelere, Excellence in Customer Care

Bonnie Larzelere, Excellence in Customer Care

Bonnie Larzelere, Social Services

“Bonnie exemplifies what every family member hopes and needs in a social worker,” shared a resident’s family member. “When our mother was placed in a unit that we did not choose, Bonnie was the calm voice and the steady ‘rudder’ telling us that her door is always open. She is an excellent problem solver and uses a network of connections to assist with problems that are difficult to resolve.”

“Compassion is what guides Ms. Larzelere’s work, for the family and most certainly for the resident. She was an instrumental part of a team that worked to ensure that my mother could travel to both my brother’s home, and her and dad’s A-frame cottage, in Perry County. Mother had the best time and recalled places and people. We are forever grateful! If space permitted, the examples of Bonnie’s compassion for our mother and our entire family would fill this page!”     

Thank you, Bonnie, for being a part of the team and helping to make MMC a great place to live and work.   

About the Excellence in Customer Care Recognition Program:
Moravian Manor Communities takes pride in maintaining a strong set of standards and ethics, delivering superior services that make a difference in the daily lives of residents. Through the Excellence in Customer Care recognition program, MMC’s leadership and management team nominate and acknowledge the contributions made by team members who rise to challenges and go above and beyond the call of duty.